Complaints about our contractors

If your complaint relates to a service that is provided by a contractor as opposed to the council, you must go through the contractor’s complaints procedure.

If you are dissatisfied with your final response from the contractor you may request that your complaint is investigated by us.

When we receive your complaint, it will be allocated to a director within the relevant service area. It will be acknowledged within five working days, and you will be given the director’s name and contact details.

We will try to complete the investigation into your complaint and let you have our answer within a further 20 working days. If this is not possible, we will advise you of the date by which you will receive a full reply. The decision made by the Director will be final.

If you are unclear who the contractor is, please contact us and we will advise you further.

Phone: 01483 755 855
Email: customers@woking.gov.uk