Completion of the complaints process

If you have completed all stages of our complaints procedure and are still unhappy, you can ask the ombudsman to review your complaint.

Complaints regarding housing matters should be referred to the housing ombudsman service. It has recently updated its complaint handling code which is available on its website.

Visit the housing ombudsman service website

Complaints regarding non housing matters should be referred to the local government and social care ombudsman.

The ombudsman investigates complaints in a fair and independent way, and it is a free service.

The ombudsman expects you to have given us chance to deal with your complaint, before you contact the service.

If you have not heard from us within a reasonable time, it may decide to look into your complaint anyway. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process.

You can contact the local government and social care ombudsman in a number of ways.

Phone: 0300 061 0614

Visit the local government and social care ombudsman website