How to make a complaint

We aim to resolve the majority of cases complaints by speaking to the member of staff who dealt with you in the first place. We encourage you to do this as it might put matters right quickly and with minimal action.

If this approach does not resolve your complaint, or if you are unhappy with our response, then you can complain formally using our complaints procedure.

If possible, formal complaints should be made in writing. This is to ensure that we understand what you are complaining about and what you would like us to do to put the matter right.

You can make a complaint in a number of ways. Please use one of the following methods to contact us.

Submit a complaint online


Fax: 01483 768746

Write to:
Woking Borough Council
Civic Offices
Gloucester Square
GU21 6YL

If you need any help making a complaint, please contact us and we will try to provide the help you need.

Phone: 01483 755 855