Conditions of issue and use

All town centre car parks (with the exception of Heathside car park) are barrier controlled. The system incorporates an automatic number plate recognition (ANPR) system which automatically opens the barriers to recognised permit holders’ vehicle registration numbers. Permit holders are also provided with a proximity card which can manually operate the barriers at your nominated car park.

Your issued proximity card is a manual backup for the automatic number plate recognition (ANPR) system and should be used if:

  • the ANPR system is not working for any reason
  • you are not using your notified vehicle or
  • you are a category of user where entry to the car park is restricted to card use only.

If you need to gain access to your nominated car park using the proximity card, place it close to the proximity card symbol which is located on the entry and exit barrier machinery. Do not insert the card into the machine.

Please note if your proximity card is not available at the time of entry, the daily car parking charge will need to be paid and we will not issue you with a refund.

Disabled blue badge parking

Season ticket access is given to disabled blue badge holders who have applied for and received a proximity card.

Disabled blue badge holders may park in disabled and normal parking bays. However, they are not permitted to:

  • park on any yellow lines
  • within permit holder only bays or
  • in any other reserved bays.

Looking after your proximity card

Always keep the proximity card in the plastic holder provided to prevent damage.

Please keep a record of the proximity card number (found in the bottom right hand corner) as you will need to quote it if you lose your card, or in any communication with us concerning the use of it. Companies that have multiple permits must maintain records of the individual holders the proximity cards are issued to.

If a proximity card is lost, you must notify our parking services team in writing so it can be cancelled and a replacement issued. A charge of £25 is applied for each replacement card and replacements will only be given if the proximity card number can be confirmed.

Stolen proximity cards must be reported to the police and a crime reference obtained before a replacement is considered.

Change of your circumstances

You should notify us if you change your contact details, address and vehicle. Notifications must be sent in writing to: Parking services, Woking Borough Council, Civic Offices, Gloucester Square, Woking, GU21 6YL.

Parking in our car parks

Cars are parked at the owner's/driver's risk and we accept no liability for loss or damage to any vehicle or part thereof, nor will it accept liability for the death of or injury to any person(s) arising out of the use of the car park, save insofar as such death or injury is caused by the negligence of the Council, its servants or agents.

To prevent crime, please lock your car and do not leave your valuables on display.

Other terms and conditions

The proximity card remains our property (Woking Borough Council) and, if for any reason, you do not renew your permit and/or disabled blue badge, the proximity card must be returned to us. A cost will be applied to cards which are not returned to us.

We reserve the right to withdraw a permit and proximity card at any time. If applicable, a pro-rata refund of the permit’s remaining period will be made.

View car park season ticket refunds

Proximity cards are issued subject to the Council's car park order(s) in force at the time and we reserve the right to vary such orders during the period of the subscription.