This website is run by Woking Borough Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.
For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities.
We aim to reach the level "AA" of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.
How accessible is this website?
Any content published after 23 September 2020 should be accessible.
We know some parts of this website are not fully accessible and these include:
most older PDF documents. These are not fully accessible to screen reader software.
live video streams. These do not have captions.
We are currently reviewing the site and will publish further issues as they are identified.
We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices. View the list of supported internet browsers.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: customers@woking.gov.uk
Call: 01483 755855
We’ll consider your request and get back to you in 7 days.
Reporting accessibility problems with this website
We aim to comply with international accessibility guidelines, but there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines.
If you have any problems accessing our website or part of it, then please contact us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Woking Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible Content - non compliance with regulations
The content listed below is non-accessible for the following reasons.
aria-label attribute cannot be used on a span with no valid role attribute
This fails WCAG 4.1.2 level A success criterion - Name, Role, Value.
We will aim to fix this issue by May 2022
Videos
Some video captions are auto-generated and are not always accurate. This fails WCAG 2.1 level A success criterion 1.2.2 (captions (pre-recorded)).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
PDFs and other documents
Many of our PDFs and Office documents published since 23 September 2018 do not meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.
Non-accessible Content - the content is not within the scope of the applicable legislation (if applicable)
The content listed below is non-accessible for the following reasons.
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.
Live video
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How we test this website
We use an automated tool (Siteimprove Accessibility Checker) to check the accessibility of our website every five days. We also use to Siteimprove to assess the accessibility of most PDFs prior to publication on our site.
We routinely carry out manual checks on a proportion of our pages and documents to identify issues that can't be detected automatically.
We are testing:
our main website platform, available at www.woking.gov.uk
What we're doing to improve accessibility
We aim to fix any issues that are identified by our testing as soon as possible. If a prompt fix is not possible, we will plan a longer term solution to address the issue.
We have a programme of work in place to address the accessibility of our older PDFs and documents.
This statement was prepared on 25 October 2018. It was last reviewed on 24 February 2022.