Contact us online
In the list below, select the service you wish to contact.
- benefits
- business rates
- Council Tax
- council homes
- housing standards
- licensing and permits
- parking and streets
- planning and building control
Contact us about environmental problems
You can report and get advice online for the following:
- abandoned vehicles
- fly-tipping
- fly-posting
- graffiti and vandalism
- grass cutting, grounds maintenance or vegetation on council land
- pest control
- problem in parks, play areas or green spaces
- pollution or noise nuisance
- trees and hedges (on private land)
For a full list of possible problems in your area, go to environment and neighbourhoods.
Contact us about your council home
You can contact us about:
- repairs to your council home
- your council home tenancy
- your council home leasehold
- council home rent payments and arrears
Contact us about making a payment
You can make a payment to us online.
Common problems managed by other organisations
We are often contacted about issues which are managed by other organisations, including:
- public roads, including potholes, street lighting, traffic lights and road works – Surrey County Council
- on-street parking enforcement and permits – Surrey County Council
- trees, grass verges and hedges next to public roads – Surrey County Council
- bin collections and garden waste subscriptions – Joint Waste Solutions
- flooding
- gas and water leaks, and electricity outages
For more information, go to borough council and county council responsibilities.
Contact us about another issue
If you have a question that does not relate to any of the above, contact our Customer Services team online.