Essential works to our phone payments system
We're carrying out essential works to our phone system. This means you may experience a problem paying by phone. You can still make payments online.
Contact us
How to get in touch if you have a question about our services.
Contact us online
Contact us about council services
Choose an online form from the list below that matches the council service you want to contact us about.
- benefits
- business rates
- Council Tax
- housing (council)
- licensing and permits
- parking and streets
- planning and building control
Contact us about environmental problems
You can use our environmental services online form to report the following problems:
- abandoned vehicles
- fly tipping
- fly posting or graffiti
- Fixed Penalty Notices (FPN)
- grass cutting, grounds maintenance or vegetation
- pest control
- problem in parks, play areas or green spaces
- pollution or noise nuisance
- street cleaning or litter problem (including bins, dead animals, dog fouling, and gum removal)
- trees and hedges
For a full list of possible problems in your area, go to environment and neighbourhoods.
Common problems managed by other organisations
We're often contacted about issues which are managed by other organisations, such as:
- public roads, including potholes, street lighting, traffic lights and road works – Surrey County Council
- on-street parking enforcement and permits – Surrey County Council
- flooding
- gas and water leaks, and electricity outages
For more information, go to borough council and county council responsibilities.
Contact us about another issue
Contact our Customer Services team online if you have a question that does not relate to any of the above.