Cost of living financial support

Many of us are concerned about the rising costs of everyday essentials such as energy, food, and other household expenses. If you’re struggling with the cost of living, this webpage aims to highlight support available and advice to lower your bills.

Help for households

The government is providing further support for households, including £400 off energy bills for all households from October 2022 to March 2023, and a cost of living payment of £650 for households on means tested benefits, including Universal Credit, Pension Credit and Tax Credits. 

View the help for households website

Cost of living payment

Households on means tested benefits, including Universal Credit, Pension Credit and Tax Credits, should have received a payment of £650 in 2022. This was made automatically in two instalments, one in the summer and another in the autumn. This is in addition to the £400 discount on energy bills. 

Find out more about the cost of living payment

Disability cost of living payment

From 20 September 2022, 6 million people who are paid certain disability benefits should have received an automatic one-off £150 payment. The payment aims to help disabled people with the rising cost of living acknowledging the higher disability-related costs they often face, such as care and mobility needs.

This is in addition to the £650 cost of living payment for disabled people who also receive means tested benefits.

Check if you’re eligible for the disability cost of living payment

Pensioner cost of living payment

In the winter months pensioners can get between £100 and £300 to help pay heating bills.

This winter, they will also receive an extra one-off £300 pensioner cost of living payment, which will be paid as an automatic top-up to the winter fuel payment. 

Check if you’re eligible for the winter fuel payment

Council Tax energy rebate

We have already distributed the £150 non-repayable energy rebate for households living in Council Tax bands A to D. This was paid out automatically to residents who pay their Council Tax by direct debit and to the bank accounts of those residents who applied online.

If you have not received your Council Tax energy rebate payment and believe you should have, please get in contact at energyrebate@woking.gov.uk 

The government has also provided funding for billing authorities to operate a discretionary fund for households in need who would not otherwise be eligible. We have identified residents who fit this criteria, written to them and paid discreationary payments. 

Read more about the Council Tax energy rebates

Household support fund

£130,000 has been given to Citizens Advice Woking to help vulnerable households cover their essential daily costs.

If you are struggling with the cost of food, fuel, water and other essentials, please speak to Citizens Advice Woking as you may be eligible to apply for financial assistance.  To complete an application you will need to share information about household income and other areas of need within the family.

Find out how to contact Citizens Advice Woking 

Surrey crisis fund

The Surrey crisis fund is a discretionary fund run by Surrey County Council. It provides financial help to Surrey residents who have nowhere else to turn in an emergency or following a disaster. It also can provide assistance to set up a home in the community where no other funds or resources are available.

Find out more about the Surrey crisis fund

Energy price guarantee and the energy bills support scheme

Pre-payment meter customers are eligible for the full benefit of both the energy price guarantee and the energy bills support scheme.

The energy price guarantee will be applied to the rate you pay for each unit of energy, so the money you put on the meter will last longer. The discount will be applied automatically by your supplier. Make sure they have the right contact details for you.

Pre-payment meter customers are also entitled to the £400 energy bills support scheme. Eligible residents will receive the discount from the first week of each month. Your electricity supplier will let you know in advance how you will get your discount.

Find out more about the energy bills support scheme

Find out more about the energy price guarantee 

Help for members of the armed forces community

In response to increases in the cost of living, the Royal British Legion has launched everyday needs grant, providing up to £2,400 over 12 months for members of the armed forces community.

Find out more about the everyday needs grant and apply online