Closing unreasonable complaints

Following the completion of our complaints procedure, unreasonable (or potentially unreasonable) complainants will be notified of their right to refer the matter to the ombudsman or an independent legal adviser.

If the complainant does not pursue any of these options and continues to submit further unreasonable complaints, we will remind the complainant of his/her right to contact the ombudsman along with confirmation that the internal investigation has come to an end.

Additionally, the complainant will be notified that we may not enter into any further discussion or contact regarding the complaint.

New complaints from people whose behaviour has previously been deemed unreasonable will be treated on their merits.