Restricting access to the council and our staff

If it is decided that a complainant is unreasonable, the following actions will be considered, including for how long these actions should be in force:

  • Directing all contact from the complainant to a specific named officer.
  • Accelerating the complaint to the final stage of our complaints policy.
  • Restricting contact to written correspondence only.

Requiring the complainant to enter into an agreement about their future behaviour before the complaint is investigated or concluded.

Before taking any action the complainant will normally be warned that if their behaviour continues to be unreasonable we may consider taking action to restrict their contact with us and our staff.

If the behaviour is so extreme that it threatens the immediate safety and welfare of our staff we may immediately restrict contact with us, report the matter to the police or consider taking legal action. In such cases we may not give the complainant prior warning.