Flooding responsibilities

There is no single organisation responsible for managing flood risk in the UK. Responsibility is joint among a number of organisations at national and local levels.

Main rivers

Flooding caused by main rivers. This is the responsibility of the Environment Agency.

Phone: 0800 807 060

Local roads and highways

Flooding incidents affecting local roads and highways. For example, floods caused by heavy rainfall or a blocked drain. This is the responsibility of Surrey Highways (part of Surrey County Council).

Report a flooding issue on the public highway

View Surrey County Council's flooding information and advice

Streams, small rivers and ditches

Flooding of ‘ordinary watercourses’ such as natural streams, rivers or ditches, which are not main rivers. This is the responsibility of Woking Borough Council. 

To report a minor stream, river or ditch flood, please email drainageandfloodrisk@woking.gov.uk

Find out about our water management responsibilities

Drains and sewers

Flooding caused by a public drains and sewers such as leaks and burst water pipes. This is the responsibility of Thames Water.

Report a water leak or burst pipe

Flooding caused by private drains and sewers. This is the responsibility of the private landowner.

Contact the Land Registry to find out who is the private landowner

Flood warnings

The Environment Agency issue flood alerts and flood warnings to notify residents when flooding is likely. 

Flood warnings for Surrey

There are three levels of flood warnings which are issued by the Environment Agency.

Level 1: flood alerts

Flooding is possible. Be prepared. This alert is normally issued between two hours and two days in advance of flooding. What to do:

  • Be prepared to act on your household flood plan.
  • Prepare a flood kit of essential items.
  • Keep an eye on the local water levels and the flood forecast.

Level 2: flood warning

Flooding is expected. Immediate action required. This warning is issued half an hour to one day in advance of flooding. What to do:

  • Move family, pets and valuables to a safe place.
  • Turn off gas, electricity and water supplies if safe to do so.
  • Put flood protections equipment, such as sandbags, in place.

Level 3: severe flood warning

Severe flooding. Danger to life. This warning is used when flooding could cause significant threat to life. What to do:

  • Stay in a safe place with a means of escape.
  • Be ready to leave your property, if required.
  • Co-operate with the emergency services.
  • Call 999 if you’re in immediate danger.