First reminder
You will receive a first reminder letter if you do not pay your Council Tax on time, or you do not pay at all.
The reminder letter will ask you to make a payment within seven days and make your future payments on time.
View an example first reminder letter
Second reminder
You will receive a second reminder if you pay the amount owed (after receiving a first reminder) and then fail to pay another Council Tax instalment.
You must make a payment within seven days and make future payments on time.
View an example second reminder letter
Arrangement reminder
You will receive an arrangement reminder letter if you do not pay a Council Tax instalment or only pay part of an instalment by the due date.
The reminder letter will ask you to make a payment within seven days and to make your future payments on time.
View an example arrangement reminder letter
Ways you can pay, if the amount owed is for the current billing year
Continue to make payments
You must pay the missed instalment and continue to pay your other instalments on time. You might also want to consider other ways to pay, such as setting up a direct debit or changing your instalment date.
Reduce the amount owed
If you’re unable to pay the monthly instalments, you should pay as much as you can each month to reduce the unpaid balance. Please note this does not stop our recovery process and a court summons for non-payment may be issued.
Ways you can pay, if the amount owed is from a previous billing year
Request a repayment arrangement
You can request a repayment arrangement. Please note any repayment arrangement will be in addition to the monthly instalments required for the current billing year.
Contact us
The quickest way to contact us is by using our online form which are available 24 hours a day, 7 days a week.