Information you'll need to pay your rent
To make a payment you will need your payment reference number, which can be found on any letters that we have sent to you.
Your reference number starts with ‘50’ and contains 11 numbers.
Pay by direct debit
The quickest and easiest way to pay is by direct debit.
When signing up for a direct debit, you can choose preferred payment frequency – fortnightly or monthly and, if you pay monthly, you can also choose your preferred payment date.
The direct debit payment options are:
- every two weeks on a Friday, or
- monthly on the 1st, 10th or 20th of each month.
You must print, sign and return your completed direct debit form to us. All instructions are listed on the form.
You can also return your completed form via email to: housingincome@woking.gov.uk
Please note: we cannot accept direct debits for leaseholders or bed and breakfast charges.
Pay online
You can pay online via the Councils 24 hour secure internet payments service using your Visa, Mastercard, Delta, Electron, Solo or Maestro card.
Pay by phone
You will need your payment reference number and your credit or debit card.
Phone: 0300 373 0373 and select ‘option 2’
Stay vigilant and scam aware. We have received reports of scammers impersonating council officers and requesting rent payment over the phone.
Our Rental Income Officers do contact residents by phone, email and in person, however, these officers can prove their identities and reassure tenants.
If the call seems suspicious, ask the caller to verify information only your landlord would know such as the start date of your tenancy, payment reference number or your tenancy/personal information. If you're not happy with the response, end the call and contact us.
Standing order
To set up a standing order, you'll need to contact your bank or building society to pay by this method. You will need to ensure that the instalment amounts are paid in full and made on or before the instalment due dates listed on your bill.
To change your instalment amounts, you will have to contact your bank or building society.
If you choose to pay by this method, please let us know so we can update our records.
BACS
Payments through the BACS system should be made to:
Bank: Lloyds TSB Bank Plc
Payee: Woking Borough Council
Sortcode: 30-00-00
Account number: 03393755
When making your payment, please ensure that you add your 'payment reference', which can be found on your bill.
Online home banking
If you use the home banking service with your bank you may pay by this method. Please ensure that you quote your payment reference, bank sort code and Woking Borough Council account number, all of which can be found on your Council Tax bill.
Pay by cash or cheque at your bank, building society or a local post office
To pay by cash or cheque, you will need a letter sent by us to you which includes a barcode.
Cheques should be made payable to ‘Woking Borough Council’ and include the following information written clearly on the back of the cheque:
- your payment reference number - your reference number starts with ‘50’ and contains 11 numbers
- your full name
- your address
Problems paying your rent
If you are struggling to afford your rent and service charges, please let us know as soon as possible. If we’re aware of your situation, we can give you advice and help you manage any rent arrears.