Woking's Family Centres graded ‘Exceptional’


Wednesday, 10 August, 2022

Woking’s Family Centres have received an 'exceptional performance' grading from the Commissioning and Early Help and Hubs Service at Surrey County Council (SCC).

The centres offer one-to-one support to families with children aged up to 11 years old requiring specialist intervention, specifically where circumstances at home are having a significant impact on the health, development or wellbeing of a child.

Based on a year-long review between April 2021 and March 2022, results found that the centres were operating at an ‘exceptional’ level in supporting and offering care to families across the borough who are most in need.

In particular, the report noted that the centres provided an excellent tailored service to families with clear evidence of a positive impact, as well as having strong community links and good collaborations with the Woking Family Support Programme.

This top-tier grade is the highest mark possible and was issued based on an assessment of the Family Centre's performance against key performance measures set by SCC.

Cllr Ellen Nicholson, Woking Borough Council’s Portfolio Holder for Living Well, said: “I am incredibly proud of our dedicated team who have worked so hard to receive this ‘Exceptional Performance’ grading from Surrey County Council.

“Despite challenges faced throughout the year, including the coronavirus pandemic, the Council’s Families team continue to thrive and play an important role in supporting some of Woking’s most vulnerable children and families.

“This result is testament to the team who are the heart and soul of our family centres and reflect the quality of support that is available to families in Woking. Whether it be an extra helping hand, advice or one-on-one support, Woking’s Family Centres are there for you.”

In 2019, Woking Borough Council became the lead provider for the borough’s Family Centres which required a specialist team to bring together local resources such as services provided by the voluntary, community, and faith sectors and health providers, to ensure that families needing help are supported through a multi-service, collaborative approach.

Although services are only offered to those families on a referral basis, the centre offers parenting programmes and group activities about common issues which are open to all. Sessions cover parenting tips and strategies such as help with family routines or keeping your children safe.

If you believe your family may benefit from support from Woking’s Family Centres, you can self-refer. If you have any queries, please email familycentres@woking.gov.uk or read more online.