You or your selected representative can contact the Housing Ombudsman for advice during the complaint process.
We will advise you of this during the complaints process and provide you with the contact details.
You can contact the Housing Ombudsman if you are:
- dissatisfied with a target date extension or delay to a response
- remain dissatisfied with our stage 2 response
Housing Ombudsman contact details
- Phone: 0300 111 3000
- Email: info@housing-ombudsman.org.uk
- Address: The Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET
For more information, visit the Housing Ombudsman Service website