The government’s Regulator of Social Housing sets regulatory standards that all social housing landlords must meet.
The regulator’s responsibility is to make sure social housing landlords, such as councils and housing associations, are providing good quality homes and services.
To regularly check social housing standards, the regulator has introduced Tenant Satisfaction Measures (TSMs), which tenants can use to understand how well their landlord is doing.
How we check and monitor tenant satisfaction
The Tenant Satisfaction Measures require us to submit the following data to the regulator:
- management data
- tenant perception survey results
The information we collect includes:
- tenants’ overall satisfaction ratings
- property repairs and maintenance reports
- building safety maintenance reports
- evidence of respectful and helpful engagement with tenants
- evidence of effective complaint handling
- evidence of responsible neighbourhood management
Our 2023/2024 Tenant Satisfaction Measures results
We are currently working on our 2023/2024 Tenant Satisfaction Measures results. These will be published by 31 July 2024.
The results will be published on this webpage and in the Woking@Home newsletter, sent to all our tenants.