Power supply
Phone 105 to report a power cut in your area or get information about power cuts in your local area.
The 105 service is a free national helpline which is available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones.
You can also phone 105 if you spot damage to electricity power lines and substations that could put you, or other people, in danger. If there’s a serious immediate risk, you should call the emergency services on 999.
Get practical power cut advice
Gas supply
To report all gas emergencies, including a cut in your supply or a suspected leak, phone the National Grid emergency line on 0800 111 999.
Get emergency gas safety advice
Water supply
To report water supply loss, phone Affinity Water on 0345 357 2407.
No water? Check your area online
Register vulnerable people for priority help
Energy supply companies host priority services registers which are free to join. By registering a vulnerable people, these companies can look after customers who require extra communication, access or safety needs.
The priority services registers could help you if you have young children, some kind of disability, a long-term illness, are a bit older or live with someone who is.
Local priority services registers:
- Gas. Contact your energy supplier to sign up to the gas priority services register. You can find their information on your gas bill.
- Electricity. Sign up to the electricity priority services register.
- Water. Sign up to the water priority services register.