If you’re a private tenant and concerned about the condition of your home, we can inspect the property. An assessment will be carried out and where unacceptable hazards exist, we may be able to take action. Usually this involves the owner or landlord carrying out necessary repairs or improvements.
Report a private rental disrepair or housing standards issue
Before informing us of a disrepair issue, you must report any defects direct to the landlord in writing, giving them the opportunity to deal with the problem. If the matter is not corrected within a reasonable timescale, you should contact us for further assistance.
Call our housing standards team to report a disrepair, overcrowding or any other issue relating to housing standards.
How we assess housing conditions
The housing health and safety rating system (HHSRS) is used to assess housing conditions.
The HHSRS is a risk-based approach to identifying defects in dwellings and of evaluating the potential effect of any defects on the health and safety of occupants.
Hazards are assessed on the likelihood of a harmful occurrence taking place in the property and the potential severity of the outcome. A formula is used to score the hazard and this will determine the category of the hazard.
View our housing standards enforcement policy