Pay a penalty charge notice (PCN)

You can pay your parking penalty charge online. To do, so you will need to quote the PCN payment reference number which is printed on the detachable section on the notice or the second page of the Notice to Owner and first page of the Charge Certificate.

Help finding your payment reference number 

Please note you must wait 24 hours from the date printed on the notice before attempting payment to allow time to upload the PCN onto the main payment system.

Pay a penalty charge notice (PCN) online

Other ways to pay

By phone

You can also pay over the phone. Call our card payments number on 01483 755 855, which is open Monday to Friday between 9am and 4.45pm, and quote your PCN reference number.

Please note you must wait 24 hours from the date printed on the notice before attempting payment to allow time to upload the PCN onto the main payment system. 

By post

You can also post a cheque or postal order with the PCN payment reference number written on the reverse to: Parking enforcement services, Woking Borough Council, Civic Offices, Gloucester Square, Woking GU21 6YL

PCN charges

The level of a penalty charge is either £50 or £70, depending on the parking contravention.

A £60 penalty charge notice (PCN) will be issued to motorists who drive through bus-only lanes. This must be paid within 28 days from the notice issue date.

Payment discounts

For parking PCNs, if we receive your payment within 14 days after the notice was issued, you will be entitled to a 50% discount of £25 or £35. After 14 days, you are liable to pay the full charge. If your PCN was issued as a postal PCN, you will be entitled to a 50% discount of £25 or £35 if paid within 21 days.

For bus lane contraventions, a £30 discount will be applied if payment is received within 14 days of the notice issue date.

Failure to pay

If after 28 days you have not paid your PCN we will send a 'notice to owner' reminder to the registered keeper of the vehicle. This is a statutory notice that confirms to the registered keeper that a PCN has been issued, the contravention details, the amount payable and how to pay it, what will happen if it remains unpaid and how to appeal against it.

If the PCN remains unpaid we will send a final reminder, usually within 56 days of the date of the original contravention, called a 'charge certificate', which increases the charge by 50%.

For parking PCNs, this increases to £75 or £105. For bus lane PCNs, this increases to £90.

If the charge still remains unpaid, we may then apply directly to the County Court for a warrant and appoint enforcement agents, commonly known as bailiffs, to recover any sums due. Court registration adds another £8 to the charge and, if enforcement agents are instructed, they may add their costs to the amount due.

Enforcement of parking regulations

Civil enforcement officers are responsible for patrolling our streets and enforcing waiting and loading restrictions. They also patrol our town centre car parks.

Our civil enforcement officers may wear a body camera that complies with our code of practice.