The Civic Offices are open for essential appointments

The Civic Offices have reopened to the public for essential and pre-booked appointments only. For more information on how to access council services and contact us, click the link below.

Find out more

Pay for it

There are a number of ways to pay for Council services. Check out the options below to find out which one is most convenient for you or click on the button below to make an online payment now.

Information on how we use and store your data when making payments is available here.

Make an online payment now

Direct Debit

Payment for Council Tax, Business Rates and Housing rents can be made by Direct Debit. This is the easiest and most convenient way for you to pay. It takes the worry out of remembering to pay because the Council collects the payments direct from your bank or building society account. It is the method of payment preferred by the Council as it is the most efficient and cost effective.

If you are not already paying by this method and wish to do so, you can complete an online direct debit form for Council Tax and Business Rates. If you wish to pay your Rent by direct debit you can download and complete a Direct Debit instruction and send it to the Civic Offices.

Complete a Council Tax direct debit form
Complete a Business Rates direct debit form
Download a Rents direct debit form

By credit/debit card over the phone

Please phone us on 01483 755855 and have your payment reference and card details handy. Cards we are able to accept are: Visa Debit and Visa Credit, MasterCard, Electron, Maestro.

Standing order

Please contact you bank or building society to pay by this method. You will need to ensure that the instalment amounts are paid in full and made on or before the instalment due dates listed on your bill. If you pay by this method you will have to contact your bank or building society each year to advise them of the new instalment amounts. If you choose to pay by this method, please let us know so we can update our records.


Payments through the BACS system should be made to Lloyds TSB Bank Plc, 30-00-00 for the credit of Woking Borough Council, Head Office Collection Account 03393755. Please ensure that you quote your payment reference (which can be found on your bill).

Home-banking through the internet

If you use the Home-banking service with your bank you may pay by this method. Please ensure that you quote your payment reference, Bank Sort Code and Woking Borough Council Account Number all of which can be found on your Council Tax bill.

Important note

It is important that you quote the correct payment reference in order that your payment can be processed. Failure to quote the correct reference will result in your payment being delayed. If there is no information available to enable us to identify the payment, we will have no alternative but to put the payment into a suspense account until we can obtain the correct information from you.

Having problems?

If you are having financial difficulties which may prevent you paying, please contact us as soon as possible to discuss the situation. The earlier you speak to us the quicker we can help you. If you are finding it difficult to pay because you are on a low income, you may be entitled to claim benefit.