Report a missed bin collection

A missed collection can be reported up to two working days after your collection day.

For example, if your bin was due to be emptied on Monday, you can report the missed collection up until the end of Wednesday. 

If you report a missed collection after two days, you will need to wait for your next scheduled collection day.

Find your bin collection day

Your bin has not been collected

I want to:

If your bin has not been collected and a tag has been attached to it

You won’t be able to report a missed collection if the collection crew reported a problem with your bin. For example: 

  • your bin was not put out as required
  • your bin was too heavy to lift
  • your bin included the wrong items 

You will need to correct the problem and wait for your next scheduled collection.

Find out why a tag has been put on your bin

Check what items you can and cannot put in your bins