Changes to Customer Services hours 


Tuesday, 7 May, 2024

From today (Tuesday 7 May 2024), calls to the council's main 01483 755 855 number will only be answered by Customer Services between the hours of 9am and 1pm, Monday to Friday (instead of between 9am and 5pm).

The change only affects calls to our main Customer Services number. The automated telephone options will still be available all day and there is no change to direct dial/extension numbers.

Callers on hold at 1pm will still be assisted. Additionally, the Civic Offices remain open to residents with pre-booked appointments between the hours of 9am and 4.45pm, Monday to Friday. 

Housing Services

For general enquiries or to report a repair, council tenants and leaseholders should call 0300 373 0373 (24 hour).