Date:
Civic Offices closures
Over the festive period, Woking Borough Council’s Civic Offices will be closed from 4.45pm, Tuesday 24 December 2024 until 9am, Thursday 2 January 2025.
The customer services phone line for non-essential services will be closed from 1pm, Tuesday 24 December 2024 until 9am, Thursday 2 January 2025.
Whilst the offices are closed, essential services will continue over the festive period.
If your need to contact us about an emergency relating to our council services, please call 01483 755 855.
For non-urgent enquiries, please contact us online.
Housing - council tenants and leaseholders
From 5pm, Tuesday 24 December 2024 until 9am, Thursday 2 January 2025, housing services will be operating an emergency out of hours service only.
Residents needing to report emergency repairs can do so by calling 0300 373 0373, option 1.
Non-emergency repairs can be reported online.
If you suspect a gas leak, you must immediately call the Gas Emergency Service on 0800 111 999.
Residents wishing to make rent payments can do so by phoning 0300 373 0373, option 2.
Any other urgent tenancy matters can be reported by phoning 0300 373 0373, option 4.
Non-urgent tenancy matters can be reported online or contact the Housing Service at Housing@woking.gov.uk and you will be responded to after 2 January 2025.
Homelessness and housing options
Those that are homeless or who have become homeless due to an emergency can call 020 3701 3590.
If you are concerned about somebody you believe to be sleeping rough, please report this via StreetLink.
Community meals service
The community meals service will remain open during the festive period.
Our friendly staff will be making deliveries every day, including Christmas Day and Boxing Day. At the same time, we will also check the customer’s welfare and safety.
Waste and recycling collections
Joint Waste Solutions is making changes to waste and recycling collection days during this period.
To ensure your waste and recycling is collected smoothly during this busy period, please ensure your bin(s) are presented by 6am on the new collection day outlined below:
Week commencing Monday 23 December
| Normal collection day | Revised collection day |
|---|---|
| Monday 23 December | No change |
| Tuesday 24 December | No change |
| Wednesday 25 December | Friday 27 December |
| Thursday 26 December | Saturday 28 December |
| Friday 27 December | Monday 30 December |
Week commencing Monday 30 December
| Normal collection day | Revised collection day |
|---|---|
| Monday 30 December | Tuesday 31 December |
| Tuesday 31 December | Thursday 2 January |
| Wednesday 1 January | Friday 3 January |
| Thursday 2 January | Saturday 4 January |
| Friday 3 January | Monday 6 January |
Week commencing Monday 6 January
| Normal collection day | Revised collection day |
|---|---|
| Monday 6 January | Tuesday 7 January |
| Tuesday 7 January | Wednesday 8 January |
| Wednesday 8 January | Thursday 9 January |
| Thursday 9 January | Friday 10 January |
| Friday 10 January | Saturday 11 January |
Collections will return to normal on the week commencing Monday 13 January 2025.
Council managed car parks
Our car parks remain open as normal.
Free parking is available in car parks we manage on Wednesday 25 December (from midnight to midnight).
Christmas tree recycling
Garden waste subscribers can recycle their real Christmas trees in their kerbside collection. We kindly ask you remove all decorations and lights, chop it into smaller pieces and place in your garden waste bin.
Trees can also be taken to Woking’s community recycling centre (CRC) at Martyr’s Lane.
Leisure and sports facilities opening hours
Freedom Leisure have changed their opening times over the festive period.
Woking Leisure Centre, Pool in the Park, Eastwood Leisure Centre and Woking Sportsbox will be closed Christmas Day, Boxing Day and New Year’s Day.
Visit Freedom Leisure’s website for more information about their festive opening hours.