The Civic Offices are open for essential appointments

The Civic Offices have reopened to the public for essential and pre-booked appointments only. For more information on how to access council services and contact us, click the link below.

Find out more


We are responsible for managing the quality of our town centre and its streets. We look after:

  • highway inspections
  • patching, repairs
  • gully cleaning and drainage repairs
  • road markings
  • signs, posts, fingerposts
  • refuges, guardrails
  • general street furniture
  • accidents and emergencies
  • street cleansing
  • winter maintenance (footways only)
  • reconstruction or resurfacing of roads
  • reconstruction or resurfacing footways
  • licences and policies towards A-boards, tables and chairs, skips, scaffolding and filming
  • street works coordination
  • preparation and making of temporary traffic orders (section 14(1) 1984 Act) and notices (section 14(2) 1984 Act) 
  • promotion of permanent traffic regulation orders (section 1 1984 Act).

View a map which shows the town centre boundary

To report a problem within the town centre boundary

Phone: 01483 755 855

To report a highways problem elsewhere across the borough

For any additional highways related enquiries, or to report an issue that falls outside of the town centre, please contact Surrey County Council’s Highways Service.